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Software Reviews
15,670 Reviews

Apple MobileMe 1.1 review

£59 inc VAT

Manufacturer: Apple

Our Rating: We rate this 3 out of 5

Overhauled .Mac service gets pushy and cross-platform, but problems continue.

Synchronization is hard. It may sound simple: copy personal information, such as contacts and events, between computers and keep them all up to date. But over the years we’ve seen sync programs that don’t quite work. I not-so-fondly remember manually deleting hundreds of duplicate contacts from my Palm handheld years ago, and even now I run into records in which separate companies and individuals were long ago squished together into the same contact.

Apple has thrown resources at this problem over time, and the latest incarnation, MobileMe, adds the capability to synchronize some data to devices and other Macs lickety-split, the way Microsoft’s Exchange Server performs in the corporate world. (In fact, Apple calls MobileMe “Exchange for the rest of us.”) MobileMe definitely comes closer to fulfilling the promise made by the six-year-old .Mac (which it replaced), though it has more than a few rough edges.

With an online service such as MobileMe, I’m writing about a moving target shortly after what turned out to be a disastrous introduction. Not only was MobileMe rolled out at the same time as the iPhone 3G and the iPhone 2.0 software update - which greatly strained Apple’s overwhelmed servers during the first days - the service ran into snags days before that when it was soft-launched in advance of its grand debut.
http://www.pcadvisor.co.uk/news/index.cfm?NewsID=13739

The service was frequently unavailable and synchronization often didn’t work properly. Apple apologized for the snafus and extended all MobileMe subscriptions by 30 days. So, it’s possible that the reliability of the service will improve over time. However, there are still features missing and plenty of complaints about slow speeds and ruined email services.

Getting MobileMe
Existing .Mac subscribers automatically become MobileMe subscribers, and were given a new [email protected] email address. New accounts are available from Apple for £59 per year (£89 for a family pack of five licences).

Upgrading the software on the Mac is oddly tricky, however. Under Leopard, the Mac OS X Update for MobileMe 1.1 doesn’t appear in Software Update. You must first open the .Mac pane in System Preferences, and after a minute or so, a dialog appears informing you of the update. Only then does Software Update make it available. According to Apple, this unusual two-step process was required to add the MobileMe imagery to the preference pane; future updates will be available just via Software Update.

Users running Tiger won’t see a MobileMe update at all, even though the service works under Mac OS X 10.4.11 (except for Back to My Mac and some sync options, which are Leopard-only features). Although I didn’t run into any problems with syncing under Tiger, several reports in Apple’s discussion forums advise deleting .Mac preference files if you encounter problems (in the Finder, go to [home]/Library/Preferences and look for files with “com.apple.dotmac” in the names).

For PC users, MobileMe is compatible with Windows Vista or Windows XP Home or Professional (SP2) or later.

I recommend making a backup copy of your Address Book and iCal (or Entourage) data before upgrading, just to be safe. To avoid initial data munges, it’s a good idea to also use the Reset Sync Data option in the Preference pane.

MobileMe 1.1 Expert Verdict »


There are currently no technical specifications recorded for this product.

  • Ease of Use: We give this item 6 of 10 for ease of use
  • Features: We give this item 7 of 10 for features
  • Value for Money: We give this item 6 of 10 for value for money
  • Overall: We give this item 6 of 10 overall

If you need up-to-the-minute access to your important data on your iPhone or online, MobileMe is a great solution (even given the 15-minute lag from the desktop - something I expect Apple will fix in the future, since it demonstrated the capability when MobileMe was announced).

Similarly, if you work on multiple Macs and want to keep information consistent among them, or use Back to My Mac to control them remotely, MobileMe is worth the yearly subscription price.

MobileMe isn’t as compelling for casual users. For online storage, photo publishing, or Web-based email, calendars, and contact management, alternatives such as Google and Flickr are cheaper. However, these alternatives do not offer the polish of MobileMe on the Web, or the convenience of having everything in one full package.

(If some of HomePage’s features had been retained for Web gallery, we’d be more impressed by MobileMe for photo sharing.)

MobileMe got off to a sputtering start, and there are still clearly some kinks to work out (the system status updates provide an idea of how the service is doing). But with MobileMe more closely tied to the iPhone now, we expect - we hope - Apple will solidify the service.

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