Symantec is working on the next iteration of Norton Internet Security, NIS 2009, with the mantra of what it's calling Zero Impact Performance: "Security so light and fast you never even know it's there - until you need it."
Searching for the CPU Meter prompted me to try NIS 2009's One-Click Support, a free support service that connected me almost instantly to live chat with a service technician. Before we could chat, however, we needed a Flash update, which was automatically fetched and downloaded without sending us off to a separate site to get it - a smart play when you're talking about supporting an ever-more-unsophisticated user group.
Symantec offers one-click, in-product support for its software, featuring free email and chat support besides its paid phone support. These support channels are open as needed to customers both during installation and beyond.
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