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Norton Internet Security 2009 beta review

Free while in beta

Manufacturer: Symantec

User Rating: Our users rate this 3 out of 10

By | 30 July 08

Symantec is working on the next iteration of Norton Internet Security, NIS 2009, with the mantra of what it's calling Zero Impact Performance: "Security so light and fast you never even know it's there - until you need it."

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Symantec is working on the next iteration of Norton Internet Security, NIS 2009, with the mantra of what it's calling Zero Impact Performance: "Security so light and fast you never even know it's there - until you need it."

Stellar support

Searching for the CPU Meter prompted me to try NIS 2009's One-Click Support, a free support service that connected me almost instantly to live chat with a service technician. Before we could chat, however, we needed a Flash update, which was automatically fetched and downloaded without sending us off to a separate site to get it - a smart play when you're talking about supporting an ever-more-unsophisticated user group.

Symantec offers one-click, in-product support for its software, featuring free email and chat support besides its paid phone support. These support channels are open as needed to customers both during installation and beyond.

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  1. Symantec NIS 2009
  2. Ready, set, go
  3. Getting performance up to speed
  4. Analyzing and fixing risks
  5. Stellar support
  6. Home network help
  7. Identity Safe
  8. Phishing phun

Norton Internet Security 2009 Expert Verdict »

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Post Review

Reviewed by Segismundo on Tuesday 13 January 2009

2 star rating

Duration of ownership: 40 days

Strengths:
In PC Plus they carried out a performance survey of the leading computer security companies they found Norton Security was unable in their tests to spot a KEyLOGGER program on the test computer.

Weaknesses:
Norton only found the adware and virus infections on our CD. It missed the keylogger completely.

Overall Evaluation:
What was even more surprising was that Norton claimed our test computer's wireless network was secure even though there was not one installed. Overall, a disappointing outing for a package considered an industry standard. (Verdict: 3.5 stars out of 5).

Reviewed by Condom on Thursday 31 July 2008

3 star rating

Duration of ownership: 2 weeks

Strengths:
Norton has the name and the kudos from the past but there are now too many free products available from good companies which offer faster scans without being processor heavy.

Weaknesses:
Poor on upgrading over the years. Customers think when they pay to upgrade on the NET they are getting the latest product when in fact they are only getting another year of updates.

Overall Evaluation:
I'm not surprised the meter is hidden away from easy use as the hype on speed is probably just that.

There are currently no technical specifications recorded for this product.

The beta of NIS 2009 shows that Symantec is on track to vastly improve performance in Norton. The UI is clear and uncluttered, putting front and centre only the elements most users need to see, while allowing for easy drill-down for those who want more. Having said that, we'd like the CPU usage meter to be easier to access. It would match the product's one-click ease of use in other areas. Still, with so much performance enhancement, such quibbles get left in the dust of this speedy, smooth new suite.

There are currently no price comparisons for this product.
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