We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Software Reviews
15,670 Reviews

Tiscali review

Must be an existing Tiscali customer

Manufacturer: Tiscali

Our Rating: We rate this 2.5 out of 5

Tiscali has been under the umbrella of TalkTalk for three years and no longer accepts new customers. However, lots of users remain customers of the service, which still carries its original name.

Tiscali has been under the umbrella of TalkTalk for three years and no longer accepts new customers. However, lots of users remain customers of the service, which still carries its original name.

Almost all Tiscali users have 5 to 8Mbps connection rates, with a 40GB-per-month download limit and a landline telephone contract bolted on. The average monthly contract costs £15 to £20, with 50 percent of Tiscali customers also getting their phone service this way. In the past, Tiscali users also enjoyed HomeChoice, the country’s first IPTV service, but this is no more. Instead, a third now make use of BBC iPlayer and other webcast services. Most customers spend between 10 and 20 hours a week online – a noticeably lower figure than customers of most other ISPs quoted. A solid 30 percent are heavy web users, though.

See also: What's the best UK broadband ISP? PC Advisor's 2011 Broadband Survey report

A reasonable 12 percent of Tiscali/TalkTalk users depend on its security software. Most Tiscali/TalkTalk customers share the home web connection with one or two laptops or desktop PCs.

NEXT: our expert verdict >>

Tiscali Expert Verdict »

Landline, Tiscali account
  • Overall: We give this item 5 of 10 overall

Overall satisfaction is just over 84 percent, with customer support a weakness and lack of clarity over terms and conditions also criticised. Measured download speeds based on our speed test presented a curious mix of extremely good and extremely slow. Just over half of Tiscali/TalkTalk customers said they would actively recommend the service, which perhaps reflects this ISP’s mixed performance.

  • AOL Broadband review

    AOL Broadband

    A stalwart of dialup and home-broadband access, AOL is now owned in the UK by The Carphone Warehouse. It’s sold in £10- and £15-per-month subscriptions, and sometimes bundled with landline telephone calls.

  • Virgin Media review

    Virgin Media

    Reflecting its role as the biggest UK broadband ISP, Virgin Media turned out to be used by more survey respondents than any other. Originally a cable-broadband company, Virgin Media has expanded its territory over the past five years by offering ADSL connections in areas where cable isn’t available.

  • TalkTalk review


    Shopping and Facebook are big priorities for TalkTalk customers, it seems. Offering a cheaper broadband connection than some of the other big names here, most TalkTalk users reportedly pay around £15 to £20 a month for a combined landline phone and broadband bundle.

  • Sky Broadband review

    Sky Broadband

    Particularly popular with PCs users but less commonly chosen by Mac fans, Sky Broadband accounted for a 10th of the customer base in our survey. Social-media mavens and online shoppers, Sky Broadband customers had less reason to log on to BBC iPlayer than others, since most people combine a satellite TV subscription with broadband and phone services.

  • BT Broadband review

    BT Broadband

    For the 17 percent of survey respondents who are BT customers, £20 is the average monthly cost of a broadband subscription. However, since a BT phoneline is required to use ADSL broadband, a more realistic figure for this and the broadband service combined is £25.

IDG UK Sites

How to get free Office 2016 today: Download the new Microsoft Office 2016 Public Preview - how to...

IDG UK Sites

Why Scottish Tablet is better than the iPad mini

IDG UK Sites

How to develop for Microsoft's HoloLens

IDG UK Sites

Apple MacBook 1.1 GHz review (Retina, 12-inch, Early 2015): The future of Apple laptops