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Orange Broadband review

From £7.50 a month (plus line rental)

Manufacturer: Orange

Our Rating: We rate this 3 out of 5

As with O2, Orange offers a deal whereby landline and mobile phone or mobile phone subscriptions bought as a package are discounted.

As with O2, Orange offers a deal whereby landline and mobile phone or mobile phone subscriptions bought as a package are discounted.

Surprisingly, only 1 percent of Orange customers reported that they are signed up to the 3G and fixed-line broadband deal – though a small but significant 1.8 percent of all survey respondents said they use mobile broadband instead of having a fixed-line broadband subscription at all. Vodafone is second after Orange in the mobile-broadband stakes for popularity, with Virgin and 3 networks also factoring here.

Orange Broadband customers pay an average of £15 a month for a 5 to 8Mbps connection that is primarily used for online shopping, YouTube, Facebook and BBC iPlayer. Orange customers are more likely to be Mac owners than is the case with most of the big ISPs.

See also: What's the best UK broadband ISP? PC Advisor's 2011 Broadband Survey report

Customers give the Orange Broadband service a thumbs-up overall, with an 86 percent satisfaction rating and 83 percent connection reliability. Most people are long-term customers too. When Wanadoo Broadband was bought out by Orange in 2006 (with some painful switchover issues), many customers decided to wait and see what would happen in the longer term.

Although plenty of people are still sitting on the fence about the current state of affairs, there are a fair number of customer comments attesting that Orange is “fine when it works, but customer service is dreadful when you need to call upon it”.

NEXT: our expert verdict >>

Orange Broadband Expert Verdict »

Landline, Orange account
  • Overall: We give this item 6 of 10 overall

In fact, whole-hearted recommendations for Orange broadband are lower than most at just 65 percent, with customer support flagged as a real bugbear. A number of users said a “hassle-free” migration process would see them jump ship.

  • Virgin Media review

    Virgin Media

    Reflecting its role as the biggest UK broadband ISP, Virgin Media turned out to be used by more survey respondents than any other. Originally a cable-broadband company, Virgin Media has expanded its territory over the past five years by offering ADSL connections in areas where cable isn’t available.

  • Sky Broadband review

    Sky Broadband

    Particularly popular with PCs users but less commonly chosen by Mac fans, Sky Broadband accounted for a 10th of the customer base in our survey. Social-media mavens and online shoppers, Sky Broadband customers had less reason to log on to BBC iPlayer than others, since most people combine a satellite TV subscription with broadband and phone services.

  • O2 Broadband review

    O2 Broadband

    With a healthy slice of the smartphone market, thanks to the success of the Apple iPhone, O2 is in a great position to offer cut-price broadband deals for customers on its phone tariffs. And it pulls it off, winning our 2011 ISP Awards Best Buy tag.

  • BT Broadband review

    BT Broadband

    For the 17 percent of survey respondents who are BT customers, £20 is the average monthly cost of a broadband subscription. However, since a BT phoneline is required to use ADSL broadband, a more realistic figure for this and the broadband service combined is £25.

  • Tiscali

    Tiscali has been under the umbrella of TalkTalk for three years and no longer accepts new customers. However, lots of users remain customers of the service, which still carries its original name.

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