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BT Broadband review

From £14 a month

Manufacturer: BT

Our Rating: We rate this 4 out of 5

For the 17 percent of survey respondents who are BT customers, £20 is the average monthly cost of a broadband subscription. However, since a BT phoneline is required to use ADSL broadband, a more realistic figure for this and the broadband service combined is £25.

For the 17 percent of survey respondents who are BT customers, £20 is the average monthly cost of a broadband subscription. However, since a BT phoneline is required to use ADSL broadband, a more realistic figure for this and the broadband service combined is £25.

Around 8 percent of BT users recoup call costs by making use of the VoIP service provided.

BT proved a popular choice with households with Macs as well as PCs, with 14 percent of you using Apple hardware. Most BT households had at least two computers, and the most common connection speed is a steady 5 to 8Mbps. However, 18 percent of BT customers are already enjoying much faster web connections in the form of BT Infinity.

See also: What's the best UK broadband ISP? PC Advisor's 2011 Broadband Survey report

We got a very mixed bag of comments about the security software that BT provides. Some of you are grateful for the provision of McAfee, but others are very dismissive and prefer to choose their own.
 
Overall satisfaction with BT’s service comes out at 84.5 percent, with 88 percent very happy with the reliability of the connection, but only 63 percent content with the speed provided. With the likely adoption of BT Infinity by many users in 2011, we expect to see this issue addressed.

Almost half of BT customers have been with the ISP for five years or more – the highest instance of long-term customer loyalty of all the ISPs.

Several readers suggested they believe they are likely to receive faster customer service since BT owns the network that other ISPs lease.

NEXT: our expert verdict >>

BT Broadband Expert Verdict »
BT landline, BT account
  • Overall: We give this item 8 of 10 overall

A particularly tech-savvy bunch using the web for streaming music and TV shows, social networking and online gaming, three-quarters of BT customers make full use of the Wi-Fi on their laptops and nearly half (44 percent) have an iPhone or other web-enabled smartphone.

There are currently no price comparisons for this product.
  • Virgin Media review

    Virgin Media

    Reflecting its role as the biggest UK broadband ISP, Virgin Media turned out to be used by more survey respondents than any other. Originally a cable-broadband company, Virgin Media has expanded its territory over the past five years by offering ADSL connections in areas where cable isn’t available.

  • Sky Broadband review

    Sky Broadband

    Particularly popular with PCs users but less commonly chosen by Mac fans, Sky Broadband accounted for a 10th of the customer base in our survey. Social-media mavens and online shoppers, Sky Broadband customers had less reason to log on to BBC iPlayer than others, since most people combine a satellite TV subscription with broadband and phone services.

  • Plusnet review

    Plusnet

    With 15 percent of customers who answered our survey using Plusnet, we were able to find out quite a lot about this good-value ISP. A broadband-only provider with no add-on services to push, Plusnet focuses on raw connection speed, and this enables it to win our 2011 Recommended ISP award.

  • Orange Broadband review

    Orange Broadband

    As with O2, Orange offers a deal whereby landline and mobile phone or mobile phone subscriptions bought as a package are discounted.

  • Tiscali

    Tiscali has been under the umbrella of TalkTalk for three years and no longer accepts new customers. However, lots of users remain customers of the service, which still carries its original name.


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