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Q: What is the most reliable laptop company?

  • 9%
    Acer

  • 3%
    Alienware

  • 19%
    Apple

  • 11%
    Asus

  • 12%
    Dell

  • 1%
    Fujitsu

  • 11%
    HP

  • 9%
    Lenovo

  • 1%
    MSI

  • 0%
    Panasonic

  • 7%
    Samsung

  • 6%
    Sony

  • 9%
    Toshiba

  • 3%
    Other


(Based on 5931 Votes)

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PC Advisor

Likes # 0

We what to know what you think is the most reliable laptop company out there?

Let us know in our poll and also have your say in the this thread.

Poll: What is the most reliable laptop company?

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morddwyd

Likes # 0

"We're not pretending this is in-depth scientific research"

Unfortunately many people will not see it that way.

PCA, and IDG, are too influential in the field to be indulging in such whims.

Anyone Googling "Reliable laptops"is going to get Apple or Dell, with Acer, Asus, Tosh and Samsung hardly getting a look in.

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sunnystaines

Likes # 0

had a sony over 6 years good build reliable, but support poor, spare parts expensive.

got a samsung 18months good support, still working well.

i would go for samsung again.

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Quickbeam

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...and I have to say I'm still in quite a dilemma over which 10"ish touch pad that I'm in the market for. I'm impressed with the Samsung build quality, but can't decide between Android or W8 RT OS. iApple isn't in the running for me.

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Quickbeam

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For the record, I have a 17" PB and a Samsung netbook. I'd buy either make again as they're 5 and 4 years old respectively and are still doing their job as intended.

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woodchip

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Just checked, its changed a bit in a few years. check makers not brands on the link

Laptop Makers

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woodchip

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Most laptops come from about three or four Manufactures, in Far East Just Rebadged, Mitac being one of them, so Badge does not mean nothing much. Most use same components other than Motherboard. So its a bit hit and mis

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Matt Egan

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I think you're probably right QuickBeam. We're not pretending this is in-depth scientific research, just trying to get a feel of what people are experiencing. It's possible we may delve deeper with a proper survey at some stage. My personal feeling is that all the major brands are as reliable as can be expected given the complex nature of computers.

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Quickbeam

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Looking at the neatly sliced pie chart now with over 800 votes, I'm inclined to think that it's a chart indicating what makes we currently own. I can't believe that there's over 800 authoritative opinions represented in it.

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Phil Ocifer

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I have had one laptop in the last 5 years and it's been OK for me. Apart from it breaking down once which fixed itself, and losing the occasional folder of photos, and running out of disc space (even though there's loads of space on D:Recovery), oh, and the power in socket is damaged and the mains lead needs propped up on a hanky, and it's getting a bit long in the tooth - could do with a bit more RAM and a better processor.

Yeah, OK generally but could be better. Was OK when I got it though . . . at least it hasn't died totally (touch wood) yet, or worse still died within guarantee or even worse still, died just after mftrs warranty expired. Phew!!

It's a SAMSUNG.

Anyway, to answer the question properly I reckon I'd need to be keeping an eye on several differently branded laptops over a number of years - so perhaps the question could be worded better?

"What is the most reliable laptop company?"

"In your experience, which of your laptops over the last 5 years has been the most reliable?"

I think Fruit Bat /\0/\ answer page1 @ 12:10 could be a model answer.

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flycatcher1

Likes # 0

Only one laptop, a Toshiba, six years old and no problems. Battery not too good but mainly used on mains.

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Algerian peter

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Agree with namtas

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namtas

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I can read the question but I am not sure what is being asked for.

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Woolwell

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" So we thought we'd run a survey to see if we can learn from the experience of our readers." But the experience of your readers and voters is more than likely to be confined to only a few brands. How can they know what is the most reliable laptop company? The result of this survey will be based on personal opinion only. I've had a good laptop or it broke and I had good customer service which isn't the same as being reliable. Is the availability of spare parts relevant? Or does the ready availability indicate that the parts are more likely to be required? I've already seen a post referring to not buying Acer but I've had an Acer for some years without a snag and so would consider it.

I suggest that about the only way to get a good answer (a reliable answer) is to ask whether you have had a problem with a laptop, how many problems, and its brand. If you have had more than one laptop then to report on the problems with each laptop that you have had. Then to compare these results with market share so that you get an idea about the percentage that might fail and whether it may be a particular problem eg Fujisto Amilo laptops had a lid problem a few years ago, reportedly HP had over-heating. It would be useful to know how long ago the problem occurred. A manufacture that had problems a few years ago may have significantly improved its quality control and vice versa a manufacturer that up to now has had few problems may now be suffering quality control issues.

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john bunyan

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I have a very helpful and reasonably priced local repair shop / virus removal expert. He says that he can get parts for Toshiba and Asus easily and finds them reliable and easier to repair than other brands. I have 2 Toshibas; one had a screen broken when sat on by a grandchild and he repaired it in a day or two.

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OTT_B

Likes # 0

Al94 "This poll is more likely to illustrate market share rather than reliability"

Could the two be related?

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Al94

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This poll is more likely to illustrate market share rather than reliability.

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Fruit Bat /\0/\

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If you look at the failure of electronic components it shape like a U with a very wide base i.e. failure rate high when new (bad components) and at the end of life cycle with virutally no failures in the middle.

So it will fail during its warranty or won't fail until the end of its life expectancy years later (hence my still working 80's laptop.)

If these parts fail its likely to done by an external problem - power unit fails to supply correct voltage and cooks some component - ingress of liquid - shock form being dropped, kicked or hit.

It's the moving parts that tend to fail - case hinges, flexible cables to screen, jack sockets, usb sockets, dvd drives and hard disc drives.

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Matt Egan

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In response to Quickbeam's initial post, one of the questions we get asked most often is 'what's a reliable brand of laptop?' Fairly straightforward, you would think, but actually it is impossible for us to make a judgment. We can tell you which laptops perform the best when they are new, but without using over a long period of time every PC we test - in exactly the same way - we can't in all conscience make a definitive verdict. We do, however, have lots or readers (6 million at the last count). So we thought we'd run a survey to see if we can learn from the experience of our readers.

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SimpleSimon1

Likes # 0

I agree with FruitBat that it depends what you mean by reliability. I have had several Dell laptops and the units have suffered zero component failures. However, the output lead from the power block has cracked to reveal the screen, a couple of times. Of course, that may be the way that the power blocks have been handled over time and/or the cable wrapped.

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morddwyd

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This is bit of a non-starter really.

As Quickbeam says, this is the sort thing we should be asking PCA not the other way around.

I suspect that most of us have owned one or more of the makes listed, but I doubt if any of us, other than professionals, have owned all of them, let alone owned them long enough to form an objective opinion on reliability.

I also think that most of us could produce a horror story about one of the makes, against all other opinion (in my case Toshiba), and a tale of legendary reliability about one of the 0thers.

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Forum Editor

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I suppose it's difficult to make this judgement unless you have used more than one make of machine, and even then you're obviously not going to be in a position to compare all the manufacturers. Purchasing decisions are made using all kinds of criteria, and reliability is something you discover after you have used the laptop for a time.

That said, I've used laptops for a long time, and I've tried quite a few different makes. My stand-out favourite is Toshiba. I've owned several, and all of them have been good, solid performers throughout their working lives.

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Woolwell

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PS I suspect that some of the people who could give a good answer to this are the managers/customer service reps of large retail units who would know which brands are returned with faults most often. Whether they could publicise this though is open to question.

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Fruit Bat /\0/\

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Its the luck of the draw - sometimes you get a "Friday afternoon" machine :0(

As most of the components seem to be interchangeable between machines it appears to be the quality of the case that can determine whether people consider a machineto be reliable or not, for instance a bad cases can cause a broken screen if it flexes too much or hinges snap.

Also software problem will give people a wrong impression of machine reliability.

I have 4 laptops:-

I still have a laptop (its bigger than my current desktop)I use for a particular work that was built in the eighties (company no longer in existence), the software will not run on a faster machine, this has a 286 processor.

Still have a good HP running win 98, a Compaq running windows 200 pro, and a 3 or 4 yr old (can't remember which) Toshiba running Vista.

Also had a couple of works IBMs that took a lot of stick over the years.

The Toshiba has "scorch" marks on the wrist rest and I keep having to repair the DC jack.

The HPs have had no problems what so ever.

Having repaired quite a few machines for various people over the years I would steer away from buying myself an Acer or Dell (case quality mostly)

I would buy a HP but think they no longer make laptops?

Or would go for another Toshiba (liked the look of them when browsing in John Lewis the other day).

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Woolwell

Likes # 0

I'm not sure that I am in a position to give a good answer. In my household we have had 5 laptops over the years all from different manufacturers. When my son visits he brings his Apple Mac. None of them have broken down due to their fault. One did suffer from an excess of wine! One required a replacement battery after 3 years which I regard as normal wear and tear.

If you have had a bad experience then you tend to shout about it.

I have no experience of Asus, Alienware (isn't that Dell too), MSI or Panasonic. I know about Panasonic tough books. But are they more reliable than the other brands?

In short I don't know.

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Nontek

Likes # 1

What do you mean by most reliable company ... as laptop manufacturers I believe there is not much to choose between them, but where laptop Reliability is concerned I am more inclined to think of firms such as NOVATECH, for both build and Service reliability.

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Aitchbee

Likes # 0

I would have mentioned the brand names of my two 'workhorse' laptops [which I've had / used for donkeys years] ... but that would be tempting fate ;o]

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Quickbeam

Likes # 0

I don't know, that's one of the reasons I use this site for finding that sort of thing out!

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