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eBay to bin negative buyer feedback

The ancient war between eBay sellers and eBay buyers may be about to take a decisive step: the auction site plans to prevent sellers from leaving negative or even neutral feedback about buyers.

Why's that? Because eBay wants its feedback system to be the one corner of the internet that isn't dominated by red-faced keyboard heroes hurling abuse at each other with the Caps Lock on.

Which is a nice idea, since a reliable feedback system is vital to the well-being of a largely trust-based operation such as eBay. And if you allow only one side of the transaction to give feedback about the other, it's impossible for those wonderful retaliatory loops to develop.

The sellers, predictably, ain't happy that they're the ones to lose out, complaining that they'll have no way to protect themselves when buyers refuse to pay up. But eBay says they can follow the usual complaints procedures and get the buyer in question removed. And that most transactions go "swimmingly", according to the BBC.

So the move seems like a good idea. Just as long as the angry mob doesn't turn up on PCAdvisor.co.uk...

More here. Via the BBC.

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