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Uneasy Easyshare

Tony Hill writes: "My PC was able to obtain updates from Windows Update without any problems, until I installed Kodak Easyshare 6.0.1.20. After that, when I tried to download updates, I was taken to a page that said 'Files required to use Windows Update are no longer registered or installed on your computer'.

"The page gave an option to reinstall the files, but Windows Update still didn't work on my computer afterwards. If I uninstall Easyshare, Windows Update works correctly.

"Despite this, Kodak support claims there's nothing in its software that would interfere with Windows Update and it is unable to help."

The fix
I can understand why Kodak would disclaim responsibility for this, as I have searched extensively and could not find a single other complaint that Easyshare breaks Windows Update.

I'm afraid you might just have to accept that you can't use Kodak Easyshare on that computer. But it would be worth trying the standard remedies for the error you receive when Windows Update doesn't work. Click on Start, Run and enter the command 'regsvr32 msxml3.dll'.

If that doesn't help, download and install the Microsoft XML Parser 3.0 SP5 from this site.

For answers to your computing conundrums, check out PC Advisor's Helpline section or our online Helproom forums.

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