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Telstra reveals mass restructure

Telco giant, Telstra, has revealed plans to restructure its entire organisation, expected to impact half its workforce.

Telstra COO, Brendon Riley, announced the restructure via an internal memo to staff on May 22.

Read more in depth Telstra stories

Plans involve splitting operations into five groups, retaining its NBN group and network applications and services. Three new groups will be introduced IT, networks and customer service delivery.

In the memo, Riley said the new operations model was different to the way the telco currently operated. The changes are set to impact at least half the telco's 30,000 workforce.

"It will give us clearer accountabilities and interactions across teams, removing confusion and improving the way we work together. By consolidating all our customer facing activities into one group, we will gain clarity of process responsibilities and deliver improved customer service outcomes," he said in the memo.

He stated its traditional businesses were coming under increasing margin pressure and the largest portion of its budget is spent supporting them.

"This is not a sustainable business model and we have an obligation to redefine our contributions to Telstra," he said. "These groups will create a new way of working for our business.

"Telstra Service Operations, Assets & Facilities and Labour & Contract Management will be accountable to optimise these capabilities across all groups and look at innovative ways to unlock future sources of value and opportunity in these areas.

The new model comes into effect on 1 July.


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