We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Video: RIM co-CEO addresses Blackberry outage, touts new software

“I didn’t get my e-mails, but I could send them.” Disappointed Blackberry users heard from Research in Motion founder and co-CEO Mike Lazaridis (LAZ-er-ree-dees) at the start of Blackberry’s developer conference in San Francisco Tuesday.

Lazaridis offered a quick, apologetic reference to the service outage that customers suffered through last week. Some customers reported not being able to make calls or send e-mails for days.

“We’re going to offer money to customers…”

Conference attendees—many of whom are also app developers—say, $100 in apps is a good customer service decision. “Especially the games—there are a lot of games….”

The outage description was brief, before Lazaridis moved on to describe all the ways in which Blackberry is planning to gain more customers.

 He unveiled an operating system called BBX during his keynote, which can be used interchangeably on Blackberry tablets, smart phones and systems. It’s meant to make it easier for app-developers to design for Blackberry.

In San Francisco, Kerry Davis, IDG News Service.


IDG UK Sites

LG G4 Note UK release date and specification rumours: Samsung Galaxy Note 5 killer could be the LG 3......

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 off Retina iMac with new model