The release of a new version of the OpenOffice 3.0 productivity suite hit a snag on Monday when the community experienced website problems that made downloading the suite extremely slow and at times impossible for users.

Following the release of the free, open-source Microsoft Office competitor, a note on the community's website apologised for problems with the site, attributing them to demand for the new suite that was higher than expected.

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"Apologies - our website is struggling to cope with the unprecedented demand for the new release 3.0 of," according to a note. "The technical teams are trying to come up with a solution."

A spokeswoman for's public relations firm said that while people had been "successfully downloading" the suite all day, "there are times when the servers get overrun due to volume". set up a temporary landing page for users until site issues have been fully resolved, she added. Though the URL is different, it looks the same as the regular page.

As of about 2:00 p.m. Eastern Daylight Time, the site was working very slowly, although several different language versions of 3.0 - including English, French, German and Italian - were available for downloading from the site. Older versions of the suite also were available for download. is a freely available and open-source competitor to Microsoft Office. The 3.0 version of the suite makes it more extensible for users, allowing them to add third-party features from an repository to the suite, which offers basic productivity, spreadsheet and presentation software, according to the community.

New add-on features available for 3.0 are support for business analytics and the ability to import PDF documents. There is also a feature for creating hybrid PDF documents, which have the ODF (Open Document Format) attached to the PDF document. ODF is the file format for documents that uses; it is recognised as an international standard by the ISO (International Organization for Standardization).