Hong Kong International Airport (HKIA), one of the ten busiest passenger airports in the world, has recently revamped its communication system using Avaya's Aura unified communication systems to cater its 20-year growth initiative.
As part of HKIA's development blueprint -- Hong Kong International Airport Master Plan 2030 -- the new communication is expected to facilitate an efficient communication in the planning process of this initiative. Connecting 6,000 end points located across the HKIA office buildings and two customer terminals, the communication system is based on a hybrid platform that supports analog, digital and Internet Protocol (IP) based voice communications.
Avaya's Aura communication platform leverages the Session Initiation Protocol (SIP) architecture, an open industry standards to support rich content and applications across a variety of devices. It allows HKIA to deploy both digital phones and analog phones, as well as to facilitate a smooth migration with minimal impact to users.
The communication platform also supports HKIA's customer services center, aiming to allow its passengers to receive a consistent and high quality customer experience. The system is also designed to enable high priority for emergency calls, ensuring these calls are addressed in time.
"The Avaya solution will provide HKIA with an up to date, secure and reliable voice communications platform to facilitate airport communications and enhance customer service," said Timothy Mak, managing director, Hong Kong & Taiwan, Avaya.