We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Windows Phone 7 update jams some mobile phones

Microsoft said it is investigating the issue

Microsoft's first Windows Phone 7 update is apparently causing some users' phones to not work, with the company advising at least one person to take his device into a store.

The company's WindowsPhoneSupport Twitter account, WinPhoneSupport, shows the responses to a variety of queries from users who have experienced problems over the last half-day.

Microsoft released the update this week but played it down. The update was designed only "to improve the software update process itself," Michael Stroh said on the Windows Team Blog.

"So while it might not sound exciting, it's still important because it's paving the way for all future goodie-filled updates to your phone, such as copy and paste or improved Marketplace search," Stroh said.

However, Microsoft has now issued a statement confirming it is aware the update has jammed some phones and is "looking into these reports".

Windows Phone 7 users update their phones by using either the Zune software for Windows OSes or the Windows Phone 7 Connector for Mac using a USB cable, Stroh wrote. Both of those programs, however, may need updating before the new update is installed, he wrote.

One user, Alex Roebuck, wrote on Twitter that the update had 'bricked' - the term for when a mobile phone is unusable - his Samsung Omnia 7.

"We're very sorry for the inconvenience," Microsoft responded on its support Twitter feed. "For this issue we would suggest taking it to a store."

See also: Angry Birds coming to Windows Phone 7


IDG UK Sites

Black Friday 2014 tech deals UK Live: Best Black Friday deals from Apple, Amazon, Argos, eBay,...

IDG UK Sites

Black Friday feeding frenzy infects the UK

IDG UK Sites

VAT MOSS: Will I be affected by the EU VAT changes? Here are the facts for designers and artists

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & Black Friday tech offers