Getting up and running
As with all things, first impressions count with operating systems. And if you've bought an OS as an upgrade, the first impressions it makes come in the form of the installation process.
There's no such thing as an operating system upgrade that doesn't cause headaches for some percentage of the people who install it.
In the case of our survey takers who installed Windows 7, however, the number who encountered major hassles was very small-presumably in part because Windows 7 is so similar to Vista under the surface. The fact that the vast majority of respondents performed clean installations rather than installing on top of Vista surely helped, too.
84 percent say the process went off without meaningful hiccups; 13 percent say it went fairly well. A total of 3 percent reported major problems, two-thirds of which were resolvable.
The fact that respondents' upgrades tended to go smoothly doesn't mean that they didn't encounter any issues with their new operating system.
Two problem areas stand out. More than 40 had to try and resolve driver issues, and more than a third needed to deal with software incompatibilities.
Other problems, however, were reported by a much smaller percentage of respondents. For instance, e11 percent reported crashes or blue screens of death.
And only 6 percent said that Windows 7's performance was poor, which is a relief given that the original version Windows Vista quickly developed a reputation as a poky resource hog.
Are the percentages of users who reported problems impressively low, or unsettlingly high? That's subject to debate.
But here's something that isn't. Both Windows XP and Windows Vista also suffer to some degree from all the gotchas that respondents said they encountered in Windows 7.
(In this graphic and those that follow, the scale of 0 to 100 percent represents the percentage of survey respondents who answered a particular question as indicated by the bars.)
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