While we love technology, sometimes its purveyors make our blood boil. We're talking about annoying policies and practices, whether a new PC stuffed with junkware or how we have to switch providers just so we can get a better mobile phone.
Four company habits we love
Not all tech companies and practices annoy us. In fact, we found five examples of downright exemplary behavior, the kind we wish other businesses would emulate.
Credit is due
In February, US movie-rental pioneer Netflix suffered a one-day service outage that delayed its DVD shipments. Although probably few customers were even aware of the problem, the company issued all its customers a 5 percent credit on their monthly bill. That kind of proactive service is rare indeed (as is that kind of good PR).
We continue to tip our hats to software developers that offer fully loaded versions of their programs free for home users, including Avast Antivirus Home Edition, the cross-platform instant messaging program Trillian, and, of course, Google's Google Earth and Picasa. You'd expect an ad-supported company to pack the latter two freebies with, well, ads, but neither program has so much as a banner.
Hot for teachers
Much as we love free stuff, we also love companies that help educate consumers without making a sales pitch every step of the way. A fine example is Samsung's HDTV Guide.
Download and go
Those of us who buy most of our software online appreciate the ability to download programs again, for example, when we migrate to a new PC. Adobe, for instance, lets you access your online purchases simply by logging in to your account. The same goes for games bought on Valve's Steam site: "Your games are associated with your account, not your computer." That's how it should be for all software ordered and delivered online.
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