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IBM targets Outlook with 'smart' email search

Concept search engine available now

IBM has created a free semantic email search engine aimed at users of the company's Lotus Notes software and Microsoft Outlook.

The engine, called IBM OmniFind Personal Email Search (IOPES), allows users to search their mail based on concepts, such as dates and phone numbers, according to IBM. It also allows searchers to define their own concepts.

Once the software is installed, it indexes and analyses the user's email store. Searches are conducted through a browser interface that delivers results through a stripped-down, Google-like interface.

Users can enter simple keyword-based queries or ones using basic natural language constructions. For example, to find emails from a friend named Mark Smith, you could simply enter 'from Mark Smith'.

But to find only the emails Smith sent in a certain month, a query might be constructed as 'Mark from January 2007'. You could find his phone number by typing 'Smith's phone number'.

The results don't show a list of email headers or display the messages in full. Instead, the software extracts the passage it believes contains the right answer, and highlights what it deems to be the specific information requested, such as a phone number.

Users can also search for attachments, with search results providing direct links to the documents in question.

Email is a good target for developing a semantic search engine because users frequently repeat certain phrasings and words and repeatedly exchange the same type of information. "There is a fairly large number of things that are so email specific," said Shivakumar Vaithyanathan, the project's technical lead.

Researchers in a number of IBM labs worked on the project for the past year and a half, according to Vaithyanathan. The product has been quietly available on the company's alphaWorks site for a couple of months, but only now is IBM attempting to drive widespread adoption, according to a spokeswoman.

"To be able to solve all these problems in some meaningful way, we want some feedback," Vaithyanathan said.

IBM also released the tool internally to its employees and said it has received mostly positive responses.


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