We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Apple sends out letters to iMac owners with faulty Seagate hard drives

Letter outlines three options for getting a replacement hard drive

Apple today started sending emails to owners of iMacs potentially fitted with faulty Seagate hard drives outlining three methods to obtain a replacement drive.

The news that Apple had extended its hard drive replacement program for Macs sold between October 2009 and July 2011 was broken by Macworld on 15 October 2012. Macworld itself uses some iMacs purchased from that period and we started noticing faults some months ago.

See also: Apple admits Seagate hard drive faults in iMacs

The letter outlines three options to get a replacement drive under the "iMac 1TB Seagate Hard Drive Replacement Program" and Apple makes the following statement: "Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011."

- Apple Retail Store - set up an appointment with a Genius

- Apple Authorised Service Provider

- Apple Technical Support - Contact for local service options.

Macworld advises iMac owners with a 1TB hard drive purchased during this period make a back-up immediately using Time Machine (or another back-up solution) and contact Apple to organise a hard drive replacement.


IDG UK Sites

Windows 9 release date, price, features: Windows 9 beta leaked ahead of 30 September unveiling

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

How a London VFX studio is ditching desktop workstations for cloud-based creative power

IDG UK Sites

How (and where) to buy an iPhone 6 or iPhone 6 Plus in the UK. Plus: How to buy an iPhone 6 today