We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

O2 dials up Cognizant for application support

Parent Telefonica outsources management of online apps

The O2 mobile network, owned by Telefnica, has outsourced its critical online applications for sales and customer service to Cognizant.

Under the "multi-year" managed services agreement, Cognizant will provide business and operational support to the phone service provider's online applications and "enhance its agility, flexibility and responsiveness to consumer demands and market changes", said Telefnica UK.

The applications perform a wide array of functions, ranging from promoting and providing access to Telefnica UK's products and services, to delivering end-user self-service functionalities.

Telefnica UK said the deal would help increase customer loyalty, expand its customer base, drive innovation, maximise returns on IT investments, and "boost competitiveness by balancing cost, complexity and capacity".

Brendan O'Rourke, head of online, integration and product design at the company, said: "Through this relationship, we will have access to Cognizant's global delivery network, industry leading practices and innovation."

The length of the deal and its value has not been disclosed.


IDG UK Sites

Nexus 6 vs Sony Xperia Z3 comparison: Lollipop phablet takes on KitKat flagship smartphone

IDG UK Sites

Why people aren't upgrading to iOS 8: new features are for power users, not the average Joe

IDG UK Sites

Free rocket & space sounds: NASA launches archive of interstellar audio on SoundCloud

IDG UK Sites

iPad Air 2 review: Insanely fast and alarmingly thin. Speed tests, camera tests, beautiful...