We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

O2 dials up Cognizant for application support

Parent Telefonica outsources management of online apps

The O2 mobile network, owned by Telefnica, has outsourced its critical online applications for sales and customer service to Cognizant.

Under the "multi-year" managed services agreement, Cognizant will provide business and operational support to the phone service provider's online applications and "enhance its agility, flexibility and responsiveness to consumer demands and market changes", said Telefnica UK.

The applications perform a wide array of functions, ranging from promoting and providing access to Telefnica UK's products and services, to delivering end-user self-service functionalities.

Telefnica UK said the deal would help increase customer loyalty, expand its customer base, drive innovation, maximise returns on IT investments, and "boost competitiveness by balancing cost, complexity and capacity".

Brendan O'Rourke, head of online, integration and product design at the company, said: "Through this relationship, we will have access to Cognizant's global delivery network, industry leading practices and innovation."

The length of the deal and its value has not been disclosed.


IDG UK Sites

Spotify launches on PS4 as Tidal arrives on Sonos: It's Tidal vs Spotify music streaming

IDG UK Sites

It's World Backup Day 2015! Don't wait another minute: back up now

IDG UK Sites

Get the free Adobe Comp CC iPad app for rapid layout design

IDG UK Sites

New 13-inch Retina MacBook Pro (early 2015, 2.7GHz) review: Just about the greatest upgrade any...