We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

McDonald’s signs up Fujitsu for IT support

Consolidates disparate suppliers to its 1,200 restaurants in UK and Republic of Ireland

McDonald's has signed a five-year contract with Fujitsu for IT infrastructure support services for its 1,200 restaurants in the UK and Republic of Ireland.

Financial details of the contract were not disclosed.

The fast food chain is consolidating services that were previously provided by separate suppliers, in order to simply its IT estate and the support it provides to restaurants. Around 60 percent of the restaurants are franchises, with the remainder operated by the company.

Under the contract, Fujitsu will provide IT support to the frontline services and back office functions of McDonald's. This includes front of house tills and Point-of-Sale (POS), and drive-thru ordering, as well as in the area where food is prepared and served.

McDonald's will measure Fujitsu's performance on criteria such as overall call prevention and reduction, reduction in onsite engineering visits through remote diagnostics, improved satisfaction of IT support among restaurant staff and a reduction in the total cost of ownership of IT equipment over its lifecycle.

Jon Wolfe, business unit director at Fujitsu UK & Ireland, said: "As a leading brand in quick-service restaurants our IT support work must reflect the pace at which the business operates - the most critical part being to keep tills open and operating.

"However the role moving forward is as much about the customer experience and supporting new technologies that ensure agility in meeting customer demands, such as touch-screen ordering and contactless payments - both areas that McDonald's is already deploying."

IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Why Apple shouldn't be blamed for exploitation in China and Indonesia