We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
78,821 News Articles

Post Office IT problem blocks all card payments

Supplier Fujitsu is testing a fix for the glitch

A major IT problem affecting Post Office systems has blocked all credit card and debit card payments in branches across the country, as well as locking all 3.3 million Post Office Card customers out of their accounts, it has been confirmed.

The glitch is understood to be on the Post Office's back office systems. Supplier Fujitsu is currently testing a fix for the system, to be released shortly.

This morning, Post Office pin pads, used for credit and debit card payments, have not been working at any of the Post Office's 11,820 branches.

Additionally, customers owning Post Office branded Cards were unable to access their accounts, the BBC reported. Post Office cards are often used by customers to withdraw cash from pension and benefit payments.

The Post Office has offered those locked out of Post Office card accounts with a £20 emergency cash payment, the broadcaster reported, but less than 1,000 people have taken this option.

Cash machines at Post Office branches have not been affected,

Martin Moran, Post Office commercial director, apologised to customers unable to use the pin pads in branches. "We are making every effort to restore these services as soon as possible," he added.

IDG UK Sites

5 things we want to see in Android M: New features and fixes

IDG UK Sites

iPad mini 3 release date rumours: 'iPad mini Air' will be 30 percent thinner than current model

IDG UK Sites

Introducing generation tech

IDG UK Sites

This animated film reveals the importance of designing for everyone