The London School of Economics and Political Science (LSE) has deployed LogMeIn Rescue as part of its IT helpdesk services for more than 11,000 staff and students.
The web-based remote support tool enables IT support executives to connect to a remote PC, Mac or smartphone, then diagnose and address problems without pre-installing software. LSE claims the virtual user support system has already resulted in 95 percent staff satisfaction.
"Rescue has been used for remotely diagnosing and resolving computer technical issues for the LSE user-base and the tool has been easy to use – providing all the necessary functions for the support teams to deliver first-class remote IT support," said Adam Gale, IT Services senior support officer at LSE.
"The previous remote support tool employed by IT Services suffered from screen-freeze issues – which depicted inaccurate screen information," said Gale. "We believe Rescue resolved this and proved reliable and predictable, giving our IT support staff complete confidence when tackling support incidents."
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Listen in as Amber Miro, Assistant Director of IT Services at London School of Economics, showcases how her support team implemented virtual user support services resulting in 95 percent staff satisfaction.
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