We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

The seven dirtiest jobs in IT revealed

They're tough jobs, but someone has to do them

Think you've got the worst job in IT? You might think twice after our look at the seven of the dirtiest jobs in the industry.

Visit Business Advisor for the latest business IT news, reviews, tips and tricks

No. 5: Onsite reboot specialist

Seeking individuals for onsite support of end-users. Must be familiar with three-fingered Ctrl-Alt-Del salute and power cord reconfiguration. Ability to withstand a variety of environments and personality types; concealed-weapons permit a plus. Individuals with anger management issues need not apply.

Closely related to the help desk zombie, but even lower on the totem pole, is the onsite reboot specialist. Unlike help desk or support vampires, the onsite rebootnik must venture out into the physical world and deal with actual people.

Joel Bomgar worked his way through college as an onsite support specialist. He recalls hot sticky summers spent driving back roads in 100-degree heat, providing "sweatnical" support to clueless end-users.

"First there's the heat," Bomgar says. "Then you show up at the customer site, and the server room is a closet. Loud, dusty, dingy, and there's nowhere to sit down.

"You end up standing wedged between the server and the wall for hours at a time. It's like flying on a regional jet. Everything about it is uninviting."

It was this experience, Bomgar says, that ultimately inspired him to start Bomgar Corp (formerly Network Streaming), a provider of remote service solutions for SMBs. By adding a Bomgar Box appliance to a company's network, remote technicians anywhere in the world can access an end-user's PC and troubleshoot it.

Providing non-site support also puts some welcome physical distance between techie and customer.

"What makes onsite support dirty is interfacing with the user," Bomgar says.

"People's workstations are often a nightmarish wreck. They issue you into a tiny room covered with dust, grit and grime. The keyboard's broken and the mouse doesn't work, but they're used to it."

For their part, customers don't have to stop working while the tech takes over their machines (or stand near some college kid who's just been driving in 100-degree heat).

"Tech support becomes so much cleaner when you don't have to go deal with all those environmental variables," Bomgar says. "You get to interface with the technology without the grit, grime, and dirt associated with support."

NEXT PAGE: Where does Interdepartmental peace negotiator come in our list of the seven dirtiest jobs in IT?


IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

Apple's 2014 highlights: the most significant Apple news of 2014

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Ultimate iOS 8 Tips: 35 awesome and advanced tips for using iOS 8 on iPhone and iPad