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Switch Word to safe mode, warns Microsoft

But little cause for alarm, experts say

Microsoft is advising people to run its Word application in 'safe mode' to help guard against a Trojan program that surfaced recently, although security experts said today there still appears little cause for alarm.

"The good news is that it doesn't seem to be very widespread," said Graham Cluley, a senior technology consultant with antivirus company Sophos. "There have been very, very few reports."

Researchers at F-Secure and Trend Micro also said the number of reported incidents remained low on Wednesday. Trend Micro rates the Trojan as 'low risk' because, while the potential for damage is high, the impact so far has been small, according to David Sancho, a senior antivirus engineer.

The Trojan surfaced last Thursday and arrives buried in a Word file attached to an email message. It secretly installs software on a user's PC that could be used to execute remote commands, download other malware or monitor keystrokes and gather passwords, among other mischief.

For the Trojan to do its work, however, users must first be tricked into opening the Word attachment. And the incidents reported so far suggest that hackers are still using the Trojan in a very targeted fashion rather than sending it in mass email, said Erkki Mustonen, a security researcher at F-Secure.

The Finnish vendor received reports from a handful of European companies affected last week that were all in the same business area, Mustonen said. He declined to name the industry. The company received a few more reports this week but Mustonen added: "It seems to be pretty calm."

The number of hacker groups using the Trojan appears quite small at this point, Mustonen said. "It seems they have been written by expert people," he said.

He advised businesses to monitor any suspicious traffic coming from China in their firewall. The Trojan may not have originated there, but it appears at least to be talking to a host server in that country.

Microsoft's Security Research Center is analysing the vulnerability, which affects Microsoft Word XP and Word 2003. The company said it will release a patch with its next regular update, due on 13 June, or earlier if necessary.

In the meantime,Word's safe mode won't fix the vulnerability but will prevent the vulnerable code from being exploited, Microsoft said.

The first step is to disable the Outlook feature that uses Word for editing emails. The second involves creating a new desktop shortcut that adds "/safe" to the Word command line. Detailed instructions are in the Workaround section here.

"For the sake of security I'd recommend doing it, even though it's a bit difficult," said Sancho.

In safe mode, Word ignores toolbar customisations, changes to preferences can't be saved and functions such as AutoCorrect and Smart tags are disabled.


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