We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

London Fire Brigade implements Courion identity and access management

Service wants consistent password management for 7,000 firefighters and support staff

The London Fire Brigade has deployed a new identity and access management (IAM) system to help protect its data systems and ease the workload on its helpdesk.

The fire service implemented the Access Assurance Suite from Courion to automate password management and enforce consistent password policy for its 7,000 full-time firefighters and support staff.

The service, which has two data centres in Greenwich View Place and Wapping, operates a thin client, Microsoft and Citrix-based environment in a multi-user, multi-server setup. Whilst it makes heavy use of Microsoft Active Directory to set permissions and group policy, it also uses a number of bespoke applications that need extra access support.

Using Courion, London Fire Brigade says it has slashed the volume of calls to its IT service desk at shift changes, "significantly reducing the overhead costs of password resets".

"Firefighters that don't access their accounts on a daily basis often forget their passwords, which historically caused a huge volume of calls being logged with the service desk at each change of watch," said Sally Devine, head of ICT contracts and support services at London Fire Brigade.

Devine said the new system had helped to increase user productivity, improve risk management and reduce costs. The system gives users the ability to reset and synchronise passwords themselves whilst enforcing password policies.


IDG UK Sites

LG G4 review: Great price and camera but misses the mark in other areas

IDG UK Sites

Why Scottish Tablet is better than the iPad mini

IDG UK Sites

How to develop for Microsoft's HoloLens

IDG UK Sites

Apple MacBook 1.1 GHz review (Retina, 12-inch, Early 2015): The future of Apple laptops