We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

HSBC loses 370,000 customers' details

Disc went missing for two months

Following the recent privacy blunders by the Government, which saw laptops containing personal details about thousands of members of the UK public falling into the wrong hands, banking giant HSBC has also admitted to losing the personal data of its customers.

Names, dates of birth, life insurance details and information on smoking habits for 370,000 life assurance customers were among the information stored on the password protected but not encrypted disc. It did not contain bank account details and went missing almost two months after being sent by courier from the group's offices in Southampton to a re-insurer.

The Financial Services Authority is now investigating the incident.

"The data disk lost by HSBC contains no address or bank account details for any customer and would therefore be of very limited, if any, use to criminals," said an HSBC spokeswoman.

"Nonetheless, HSBC would like to apologise to its life assurance customers for any concern this may cause. Each customer will be contacted shortly and a thorough investigation into this matter is underway."

See also:

Stolen laptop holds details of 238 children

More laptop losses exposed in 'unforgivable' breach

Govt must 'get a grip' over loss of 25m records

IDG UK Sites

Acer Aspire R11 review: Hands-on with the 360 laptop and tablet convertible

IDG UK Sites

Apple Watch release day: Twitter reacts

IDG UK Sites

See how Framestore created a shape-shifting, oil and metal based creature for Shell

IDG UK Sites

Apple Watch buying guide, price list & where to buy today: Which Apple Watch model, size, material,?......