We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Royal Bank of Scotland loses 1m bank details

Information stored on laptop bought on eBay

A laptop sold on eBay contained personal details of one million Royal Bank of Scotland (RBS) customers, the bank has confirmed.

The information, which included names, addresses, telephone numbers, bank and credit card account numbers and even signatures, was stored on the hard drive of a laptop bought by IT manager Andrew Chapman. Chapman purchased the machine from Graphic Data, a company specialising in creating and holding digital copies of paperwork for financial institutions, for £35.

It is believed an ex-employee is responsible for selling the laptop. RBS has also admitted that another laptop has gone missing from its offices in Shoeburyness, Essex

"Any breach of these procedures is totally unacceptable and is investigated as a matter of urgency," said a spokesperson for RBS.

The Information Commissioner's Office is investigating the incident, which comes just a month after the MoD admitted that 658 laptops have been stolen or lost since 2004.


See also: HSBC loses 370,000 customers' details


IDG UK Sites

Where to buy iPhone 6 and iPhone 6 Plus in the UK: Launch day price, deals and contracts

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

Professional photo and video techniques for perfect colours

IDG UK Sites

How (and where) to buy an iPhone 6 or iPhone 6 Plus in the UK. Plus: What to do if you pre-ordered...