We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
74,943 News Articles

HP says Windows 7 printer drivers coming soon

Many printers currently don't work with new OS

HP has revealed it expects to release Windows 7 drivers for its printers soon, as there are currently no compatible drivers.

HP is recommending that some of its newer products should be used with Windows 7, which was released on October 22. Unfortunately, for some people that will mean buying a new printer.

"Older products may have limited driver support, limited features or both," said HP's website that provides a list of products that either do have drivers available or will soon.

"If your legacy product is not listed, no support is offered for Windows 7."

Users have been griping on HP forums about the driver situation for months. In some cases, HP is not developing drivers for products that did have drivers for Windows Vista, Windows 7's predecessor.

"According to HP's compatibility lists, there will be no support for HP Laserjet Color 3600n under Windows 7," wrote user FastasFlash200 in September.

"Is this really true and if so, for heaven's sake why? We bought this device not so long ago for our small business office and waited desperately for upgrading computers and devices to Windows 7, but it seems HP won't support this."

Another user wrote that his LaserJet 3600 has a manufacture date of June 2008. "I'm going to make a big stink to everyone," said another forum user early last month.

The delay with the drivers HP is building "really has to do with making sure that all the drivers work smoothly for the customers who make the Windows 7 change", according to a spokeswoman on behalf of the company.

"HP worked with Microsoft to make sure that the majority of current/recently launched products supported Windows 7 at launch and continues to work with them to ensure the smooth transition moving forward. "

HP isn't saying which of the absent drivers may be released first. The best advice is for consumers is to click through to the actual product page and see if one is available. At least some of the drivers should be available within a couple of weeks if not sooner, the spokeswoman said.

Laptop buying advice

See all laptop reviews

See also: HP launches new print-on-demand service


IDG UK Sites

iPhone 5s review: why the iPhone 5s is still the best phone you can buy in 2014

IDG UK Sites

PCs vs consoles: PCs still pwn when it comes to gaming (and everything else)

IDG UK Sites

Come together to learn: the secrets of the best design talks, conferences and courses