We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

RBS woes continue as fresh IT glitches hit Natwest

Royal Bank of Scotland experienced a major IT failure in June, which impacted some of its customers for over a month

Natwest bank, a subsidiary of the Royal Bank of Scotland (RBS), is currently trying to resolve fresh technical problems with its online banking and debit cards.

This will be unwelcome news for the bank's customers who experienced weeks' worth of problems after a major IT failure on RBS' systems.

Millions of RBS customers couldn't gain access to funds in their bank accounts after a botched upgrade that was made to batch processing software CA 7 from CA Technologies.

It was revealed that it was RBS' Edinburgh-based IT staff that were responsible for the systems failure, which contradicted earlier media reports that claimed a junior IT worker based in India had made the error.

Some customers of Ulster Bank, a subsidiary of RBS' in Ireland, were still experiencing problems over a month after the failure occurred.

A spokeswoman at RBS confirmed the latest Natwest difficulties to Computerworld UK.

She said: "Some of our customers are experiencing technical difficulties this afternoon with online banking and debit cards. We are working hard to resolve this and will provide an update as soon as possible."

This news comes as City regulator the Financial Services Authority prepares to tell UK banks to upgrade their outdated IT systems in light of RBS' failure. It is also reportedly going to be dealt a fine worth tens of millions of pounds.

Nationwide bank customers, some 704,426 accounts, have also experienced difficulties this week as the bank charged debit card transactions twice for payments made on Tuesday 24 July. However, a statement from the bank said that this was down to "human error" and customers will be reimbursed in full.


IDG UK Sites

Nexus 6 vs Sony Xperia Z3 comparison: Lollipop phablet takes on KitKat flagship smartphone

IDG UK Sites

Why people aren't upgrading to iOS 8: new features are for power users, not the average Joe

IDG UK Sites

Free rocket & space sounds: NASA launches archive of interstellar audio on SoundCloud

IDG UK Sites

iPad Air 2 review: Insanely fast and alarmingly thin. Speed tests, camera tests, beautiful...