The 2012 IDG Enterprise Unified Communications and Collaboration (UC&C) survey was completed with the goal of gaining a better understanding of current and future UC&C investments. The survey highlights the uptick in UC&C adoption and investments in the coming three years — specifically in enterprise organizations — demonstrating the value organizations place on technologies that enable consistent and connected communications between employees, customers and partners.
Numerous triggers, including social media and collaboration, are contributing to the uptick in investments, however the proliferation of consumer devices is seen as the biggest trigger — 74% of enterprise organization are accelerating UC&C plans because of consumer devices.
Key findings include:• More than half of organizations (51%) are currently using a UC&C solution. Enterprise-sized organizations are leading the way with 59% currently using a UC&C solution.
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