Spiceworks users continue to heap praise on the open-source IT management suite, lauding its features, cost (free) and community support.
For the second year in a row, the Spiceworks user community responded in droves when we asked IT pros to write in and tell Network World about their favorite enterprise IT products. (See the full recap of IT pros' favorite products here.) We limited the main product roundup to one rave per vendor, but couldn't resist sharing a few extra snippets from the passionate Spiceworks crowd.
Here's a sample:
"Spiceworks helped us [inventory our assets] automatically, integrate our users, and provide a replacement help desk with small effort and quick deployment time. We saw it as a lifeboat, but it's turning into a cruise ship." -- Greg Forsythe, network analyst, Maine Medical Center
"I've barely seen a question NOT answered, and in a professional manner, within minutes. [The Spiceworks community] is one of the few places you can go and get a real answer faster than you can Google for it." -- Rob Dunn, network administrator, Rockford Orthopedic Associates
SEE THE RAVES: 20 IT pros name their favorite products
"After four years and thousands of tickets with Spiceworks, it still has the possibility of surprising me with some amazing functionality. That's why I like Spiceworks." -- ?lker Arslantürk, IT manager, Onyria Claros Beach & Spa Resort
"Spiceworks, as a company and an application, accepts input for future development not from a board of directors or CEO, but from the community. The company doesn't just care about the users but legitimately wants to help us make our jobs easier, and for free." -- Shayne Kawalilak, super geek, Rosenau Transport
"My single biggest headache is asset tracking, but with Spiceworks that problem is completely eliminated. Not only do I get automated tracking of every network attached asset, but full software inventory of each workstation and server, as well as change tracking for all of the above." -- Craig Fosburg, systems analyst, Mississippi County Electric Co-Op
"We have been able to quickly implement a citywide work order ticket system, inventory system and network monitoring system all in one. We are better organized, more efficient and better able to serve the ever expanding city infrastructure." -- Carl Morse, systems administrator, City of Plattsburgh, N.Y.
"As a community, Spiceworks users (a.k.a. Spiceheads) are helpful and personal, and feel more like a family to me personally than any other online community I have been a part of." -- Bryan Young, network analyst, Jacobs Vehicle Systems
"[Spiceworks] helps to keep the IT department organized from hardware inventory, software inventory, tracking purchases, helpdesk tickets, change orders, projects and so much more. The best part of the product is the community of users who help each other when issues arise. You have the ability to post problems and get resolutions very quickly or search the knowledgebase and how-tos to help solve problems. I love Spiceworks!" -- Kimberly Cournoyer, network manager, Rhode Island Higher Education Assistance Authority
"Stumbled upon [Spiceworks] as I was Googling for free software that would assist me with info on a company's IT related assets -- and SW seems to be doing just what I needed. No doubt, it's cost efficient (free with tons of widgets) -- a confirmed plus point during individual annual appraisal by the company." -- Zulkarnain Alex, IT administrator, Suen Jewellers
"I like it because it's free and provides me with a simple yet vastly useable helpdesk ticket logging system and asset management system. It has helped me manage my IT infrastructure and control purchasing thanks to its unique quoting system. It also enables me to show my non-IT literate bosses what I am up to and where we need to upgrade and spend money in nice easy reports." -- Tom Hatcher, IT manager, Frequency Telecom
"Spiceworks gives IT pros more than just powerful enterprise-level tools for things like network management and issue tracking. It also integrates our helpdesk with all the other Spiceworks helpdesks through discussion groups, allowing IT personnel to share their thoughts, ideas and knowledge as they go about their day. The result is a unique community, made up of active IT professionals who are on the job, writing how-tos, posting questions and searching for answers right within their helpdesk software." -- Mike Hollingshead, IT technician, Aging True Community Senior Services
Ann Bednarz covers IT careers, outsourcing and Internet culture for Network World. Follow Ann on Twitter at @annbednarz and check out her blog, Occupational Hazards. Her email address is [email protected]
Read more about infrastructure management in Network World's Infrastructure Management section.