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Ofcom fixed-line mis-selling protection extended

Voice and broadband suppliers must now comply

Consumers that are protected from the mis-selling of fixed-line voice call services will also be safe from those offering voice and broadband services using LLU (local loop unbundling) technology, thanks to a set of rules released by Ofcom.

Mis-selling of services using LLU, where third-party operators put their equipment in BT's exchanges, is when customers are switched from one company to another operator without their consent. This marketing activity is also known as 'slamming'.

In May 2005, a new condition was introduced by Ofcom for a two-year period, meaning that providers of fixed-line voice call services had to establish and comply with a code of practice for sales and marketing in line with Ofcom's guidelines.

These regulations have led to eleven providers being openly investigated, including Tesco, FreeCall and Economy Calls. Between January and March this year 1,200 complaints of mis-selling were received by Ofcom, so the company has decided the rules will still apply after the planned cut-off date this month.


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