We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Ofcom fixed-line mis-selling protection extended

Voice and broadband suppliers must now comply

Consumers that are protected from the mis-selling of fixed-line voice call services will also be safe from those offering voice and broadband services using LLU (local loop unbundling) technology, thanks to a set of rules released by Ofcom.

Mis-selling of services using LLU, where third-party operators put their equipment in BT's exchanges, is when customers are switched from one company to another operator without their consent. This marketing activity is also known as 'slamming'.

In May 2005, a new condition was introduced by Ofcom for a two-year period, meaning that providers of fixed-line voice call services had to establish and comply with a code of practice for sales and marketing in line with Ofcom's guidelines.

These regulations have led to eleven providers being openly investigated, including Tesco, FreeCall and Economy Calls. Between January and March this year 1,200 complaints of mis-selling were received by Ofcom, so the company has decided the rules will still apply after the planned cut-off date this month.


IDG UK Sites

iPad mini 3 vs iPad mini 2 comparison: New iPad mini 3 isn't worth £80 more

IDG UK Sites

Why you shouldn't buy the iPad mini 3: No wonder Apple gave it 10 seconds of stage time

IDG UK Sites

Halloween Photoshop tutorials: 13 masterclasses for horrifying art, designs and type

IDG UK Sites

Should I upgrade from Mavericks to OS X 10.10 Yosemite? What you need to know before updating to...