We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
79,792 News Articles

Microsoft fix in works for random Windows Phone 8 reboots

Users of Windows Phone 8 smartphones made by Nokia and HTC have complained about the reboots

Microsoft is working to address a bug that causes random reboots for some Windows Phone 8 users. It's still unclear what is causing the issue, but Microsoft hopes to get an update to users next month.

Users of Windows Phone 8 smartphones made by Nokia and HTC complained online in November that they were seeing numerous random reboots of their phone per day. Microsoft's forums have hundreds of users reporting the problem. Among the devices affected are the Nokia 920 Windows Phone 8 handset and the HTC 8X.

Microsoft said it is investigating the issue and that it has identified the cause of the problem with its partners. The company did not spell out what exactly is causing the abnormal behavior on handsets running its latest mobile OS.

If you are one of the people affected by this reboot bug, you might have to live with it for a few more weeks. Microsoft is now working to fix it with an over-the-air update some time in December, but no exact date has been given.

Meanwhile, some Windows Phone 8 users have been able to avoid the repeated reboots of their devices, with limited success. Certain users reported that the restarts stopped when they uninstalled Microsoft's Skype app preview, while others noted the behavior only when Bluetooth connectivity was on. Others have had success after they wiped and reinstalled the OS on the phone.


IDG UK Sites

Samsung Galaxy Alpha vs iPhone 5S comparison review: Metal smartphones fight

IDG UK Sites

Gateway to your kingdom: why everybody should check and update their broadband router

IDG UK Sites

Fonts review

IDG UK Sites

Best Mac? Complete Apple Mac buyers guide for 2014