We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Microsoft readies fix for Windows Phone 8 random reboots

An over-the-air software update is coming next month, Microsoft said

Microsoft plans to issue an over-the-air fix next month for a problem that has caused some Windows Phone 8 handsets to reboot themselves unexpectedly.

Hundreds of users of the Nokia Lumia 920 and HTC 8X smartphones have reported on Internet forums that their phones were repeatedly and spontaneously rebooting. The reports identified several different mobile operators in the U.S. and Europe. The forums didn't identify a consistent culprit for the problem.

Microsoft said on Tuesday it has found the cause of the problem and plans to deliver a software update next month to solve it.

"We're continuing to investigate some reports of phones rebooting and have identified a cause with our partners. We are working to get an over-the-air update out in December," Microsoft said.

The two phones were among the first products announced with Windows Phone 8, Microsoft's latest and most high-profile entry into a smartphone industry dominated by Apple's iOS and Google's Android. The stakes are high for Microsoft and the phone makers, especially Nokia, which has committed itself to the Windows Phone ecosystem.

Stephen Lawson covers mobile, storage and networking technologies for The IDG News Service. Follow Stephen on Twitter at @sdlawsonmedia. Stephen's e-mail address is [email protected]


IDG UK Sites

Black Friday 2014 tech deals UK Live: Best Black Friday deals from Apple, Amazon, Argos, eBay,...

IDG UK Sites

Black Friday feeding frenzy infects the UK

IDG UK Sites

VAT MOSS: Will I be affected by the EU VAT changes? Here are the facts for designers and artists

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & Black Friday tech offers