We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
78,713 News Articles

Faulty Apple TV update has rendered units inoperable

September update is still causing strife for users...

Apple's latest update to the Apple TV is reported to have caused issues for some users.

A thread on the AppleSupport site shows that a number of Apple TV units have been rendered useless by the update.

Having run the software update users report that their Apple TV light just blinks while nothing is shown on their TV screen.

The Apple TV version 5.1 update came in late September, however Apple Insider reports that the thread on the support site has continued to grow, with the latest post on 20 Nobember claiming: "The 5.1 update did irreversible damage to the hardware."

Some of those affected have been able to recover their Apple TV by manually downgrading the software on the unit, but the process is complex.

Apple wouldn't normally make the old version of the software available, but according to a post from October, Apple has made 5.0.2 available so users ca downgrade their Apple TV 2 and 3 to that version via iTunes.

One user, adam60, explains the process saying:

1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.

2) Download your ipsw restore file from Apple.

5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw

5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw

3) In iTunes select yout ATV, hold SHIFT and click on Restore

4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next

5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.

Back in September a Apple support member called Roy used the thread to ask for more information about the issue. Apple is yet to offer an update.

Follow Karen Haslam on Twitter / Follow MacworldUK on Twitter


Analyst: Apple to launch Apple Television, Retina MacBook Air, new radio service and more in 2013

Apple TV sales on the rise, 5 million units shipped by fiscal year end

Apple's 'big television secret' is TV remotes, says analyst

Apple could have made $2.5 billion selling Apple iTV this Christmas, analyst

Apple updates Apple TV

IDG UK Sites

LG G Watch review: Android Wear smartwatch is the best around, so far

IDG UK Sites

How to join Apple's OS X Beta Seed Program: Get OS X Yosemite on your Mac before public release

IDG UK Sites

Why the BBC iPlayer outage was caused by a DDoS attack: Topsy and Tim isn't *that* popular

IDG UK Sites

See Glasgow 2014 in UHD as history is made