Apple has publicly responded to iPhone 5 owners' concerns about a purple haze (also described as fringing, halo, flare) issue spotted in photographs taken with the device.
Last week, Apple support staff responded to complaints in a private email, telling the customer that the purple fringing is "normal behaviour for the iPhone 5's camera."
Now, in a support document published on Apple's website, the company describes the symptoms of the problem as: "A purplish or other coloured flare, haze, or spot is images from out-of-scene bright light sources during still image or video capture."
"Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources," Apple writes. "This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor."
"Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect," Apple concludes.
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