We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

Update fixes Verizon iPhone 5 data glitch; customers won't be charged for overages

Verizon iPhone 5 customers may have noticed an issue wherein their phones gobbled up extra cellular data when they were theoretically connected to Wi-Fi networks. Those customers now have two bits of good news: There's a special software update that fixes the problem, and they won't be responsible for unexpected charges related to unintended network overages related to the issue that spurred the carrier update in the first place.

Apple late Sunday released Carrier Settings Update 13.1, which the company says fixes a problem where the Verizon iPhone 5 could "use Verizon cellular data while the phone is connected to a Wi-Fi network."

To install the update, launch Settings, tap on General, and then choose About. Wait for an alert box like the one pictured at right to appear, and then follow its instructions: First, tap OK; then hold down the Sleep/Wake button and slide to power off when prompted. Finally, after your iPhone turns off completely, power it back up again.

You can verify that you've successfully installed the Verizon carrier update by going back into Settings -> General -> About and confirming that the Carrier item lists "Verizon 13.1."

Torod Neptune, Verizon's vice president of corporate communications, told Macworld via email that "Verizon Wireless customers will not be charged for any unwarranted cellular data usage." It's unclear whether the original issue for Verizon customers was the fault of Apple or Verizon, but customers needn't be too concerned either way, given the existence of the update, and the indication that they won't be financially responsible for any overages.


IDG UK Sites

Best Black Friday 2014 tech deals: Get bargains on smartphones, tablets, laptops and more

IDG UK Sites

What the Internet of Things will look like in 2015: homes will get smarter, people might get fitter

IDG UK Sites

See how Trunk's animated ad helped Ade Edmondson plug The Car Buying Service

IDG UK Sites

Yosemite tips: Complete Guide to OS X Yosemite