We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

Apple CEO Tim Cook: We're 'extremely sorry' for iOS 6 Maps frustration

Apple CEO Tim Cook on Friday posted a public letter in the fashion of his predecessor, addressing the ongoing hullaballoo surrounding the companys Maps app in iOS 6.

In his letter, Cook writes that Apple fell short on [its] commitment to make world-class products that deliver the best experience to our customers with the launch of iOS 6s Maps. Cook says that Apple is extremely sorry for the frustration this has caused our customers, and promises that Apple is doing everything we can to make Maps better.

Cook seems to subtly address recent reporting suggesting that Apples decision to abandon Google as the mapping data provider for the app was spurred by the search giants refusal to allow Apple to add necessary improvements to the mapping experience: We wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

Cook reports that iOS 6 users have already searched for nearly half a billion locations, and reiterates Apples earlier statement that The more our customers use our Maps, the better it will get.

In the meantime, Cook suggests users can try several alternatives from the App Store or the Web. He specifically mentions the Bing, MapQuest, and Waze apps, and the mobile mapping sites for Google and Nokia.

Cook concludes: Everything we do at Apple is aimed at making our products the best in the world& We will keep working non-stop until Maps lives up to the same incredibly high standard.

This isnt the first time an Apple CEO has taken to the companys website to address pressing issues. The late Steve Jobs did so on no less than three occasions, tackling thorny subjects like digital rights management on music, the environment, and the lack of Adobe Flash on the company's mobile devices.

IDG UK Sites

Best Black Friday 2014 tech deals UK: Get bargains on phones, tablets, laptops and more this Black...

IDG UK Sites

Tomorrow's World today (or next year)

IDG UK Sites

25 iOS apps turn (Red) for World AIDS Day campaign

IDG UK Sites

Advanced tips for Mac OS X Yosemite: use Yosemite like an expert - 5 new tips added