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RIM says sorry for BlackBerry service outage

Claims problem hit a small minority of users

BlackBerry service outage

Research in Motion (RIM) has apologised for the loss of service experienced by its BlackBerry users last week.

Last Friday the firm's BlackBerry service went down in the UK and across Europe leaving users without email and data connectivity. Now RIM is apologising for the outage claiming that up to six percent of users were affected.

Thorsten Heins, CEO of RIM said: "I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning.  The BlackBerry service is now fully restored and I can report that no data or messages were lost."  

"Up to 6 percent of our user base may have been impacted.  Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes.  I again want to apologize to those customers who were impacted today." he added.

The loss of service came at a bad time last week; on the same day which Apple launched its iPhone 5. RIM has seen a loss in market share over the past few years due to fierce competition from the iPhone and Android smartphones.

Follow Chris Martin and @PCAdvisor on Twitter.


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