We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
74,953 News Articles

O2 mobile network still down for customers

O2 network outage lasts hours, still being fixed

O2's mobile network has suffered from hours of outage preventing customers using their smartphones. Updated 10:49am 12/07/12.

The problems started yesterday afternoon at 1:30pm and is still affecting some users today. The failure has prevented scores of O2 users from making calls, sending text messages and using mobile internet.

O2

O2 said: "We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls."

"Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses."

The problem also hit Giff Gaff and Tesco Mobile customers which both use O2's infrastructure. O2 is advising customers to switch their devices off and on in attempt to reconnect.

The mobile operator said the fault was related to one of its network systems but has not given any figures on how many of its 23 million customers were and still are affected. O2 has apologies for the inconvenience and confirmed all resources have been deployed to fully restore the service.

O2 has just tweeted saying it expects full service for all customers this afternoon.

Follow Chris Martin and @PCAdvisor on Twitter.


IDG UK Sites

Amazon 3D smartphone release date, price and spec: The hologram phone?

IDG UK Sites

iPhone 5s review: why the iPhone 5s is still the best phone you can buy in 2014

IDG UK Sites

Passwords don't work: here's four ways to fix them

IDG UK Sites

The art of rebranding: Creative agency The Neighbourhood explains how & why it rebranded