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'Disruptive' and 'enabling' tech to boost business performance in 2012: Deloitte

Latest report identifies top ten tech trends that can benefit Australian businesses

Businesses have the ability to accelerate performance in 2012 from the convergence of five emerging technology forces, according to Deloitte's recent Tech Trends report.'

The report, titled Elevate IT for Digital Business, isolated ten trends in analytics, mobility, social, Cloud and cyber security that are expected to influence businesses in the short- to long-term.

The trends are grouped into two categories: Disruptors and enablers.

Disruptors are technologies that result in positive change in IT capabilities, business operations and business models. Enablers are technologies that have already received a time and manpower investment, and may require another look following new development in 2012.

"The convergence of these forces offers a new set of tools and opens the door to a new set of rules for operations, performance and competition," Deloitte Consulting technology lead partner, Robert Hillard, said. "This is an opportunity for IT to lead the charge in order to truly help elevate business performance."

Social business, gamification of day-to-day business processes, increased enterprise mobility, empowerment of end users and the evolution of hyper-hybrid Cloud were chosen as disruptors by Gartner.

Optimised use of Big Data, visualisation of geographically-aware data, protection of digital identities, measured innovations, and an outside-in approach to delivering business were named as enablers.

It is these colliding forces of mobility, social, analytics, Cloud and security that Hillard predicts will create opportunities for "new business technology value and innovation" through new technologies.

"For instance, the resources sector is struggling with a shortage of people and is increasingly turning to 'social business' techniques to provide flexible working relationships for their older workers who are looking to retire," he explained.

While Hillard noted Australian consumer businesses lagged behind in making their "online systems core to their processes," the report found that they are now striving for flexibility in operating and business models by adopting an 'outside in' architecture.

"Australians increasingly expect all organisations they deal with to let them inside the enterprise and give them many of the same privileges that were previously only the domain of customer service staff through the use of 'digital identities'," he said.


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