We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,258 News Articles

Apple to use web-based diagnostic tool for iOS devices?

Could save you a trip to the Apple Store

Apple is working on a web-based diagnostic tool that could be used to fix iPhones, iPads and iPod touches over the air, according to reports.

HardMac claims that Apple has already put the finishing touches to this tool and will roll it out in the coming months.

Using the tool, remote technicians will be able to tell if an iOS device shut down as normal the last time it was shut down, the battery level, how long it has been since the last charge (which will be helpful for diagnosing faulty batteries) and the version of iOS installed.

The report said, however, that it was not clear if the diagnostic tool was capable of detecting if an iOS device had been jailbroken.

To enable the diagnostics system, an email containing a URL is sent to the device - this URL can also be entered manually - where the device will become remotely accessible to Apple engineers.

Only the unique user identification (UUID) number of the handset will be visible to the engineers to protect privacy, according to the report.


IDG UK Sites

Best January sales 2015 UK tech deals LIVE: Best New Year bargains and savings on phones, tablets,...

IDG UK Sites

Chromebooks: ready for the prime time (but not for everybody)

IDG UK Sites

Best Photoshop Tutorials 2014: 10 inspiring step-by-step guides to creating amazing art,...

IDG UK Sites

Complete guide to iPhone and iPad settings: Get to know iOS 8 Settings UPDATED