Is your Apple iPhone suffering from poor battery life, a frozen touchscreen or an inability to connect to the internet? You're not alone, and we can help.
My iPhone won't charge (or hold a charge)
If your iPhone won't charge at all, connect it to your computer via USB, and determine if it will charge that way. Don't use the USB port on a keyboard or monitor; always use a USB port that's on your computer itself, as they provide more power.
If your iPhone charges this way but seems to run out of power very quickly, use iTunes to check for a more recent version of the iOS software. Updating the software can fix a variety of problems.
If that doesn't work, try adjusting some settings on your iPhone to conserve battery life. Turning off Bluetooth, setting the phone to check email less frequently, and shutting off the phone's ability to search for and suggest new Wi-Fi networks will all conserve battery life.
Occasionally, however, those fixes still don't do the trick - something I learned from personal experience. I had a year-old iPhone 3GS that suddenly began losing power rapidly. I could leave it plugged in for hours, but the battery would charge only partially. I could make one call before the phone would die completely. If that happens to you, the first fix to try is restoring your iPhone in iTunes.
During the restoration process, you'll have two options: restore your iPhone from a backup, or set it up as a new iPhone. To completely eliminate problems, you should set the device up as a new iPhone so that you don't restore any troublesome settings back to the handset. Make sure to sync the phone to iTunes before you restore it so as not to lose any music, movies, or apps on your device.
If restoring your iPhone doesn't fix it, or if you are unable to get it to charge at all, you may need to take the phone into an Apple store for repair. This is what I had to do: I brought my iPhone 3GS to the store, and the Apple Genius recommended that I take all of the steps outlined above. When I told her that I had tried those to no avail, I was able to get a new iPhone, as my handset was still under warranty. (I had, luckily, purchased the extended warranty on it.)
If your iPhone isn't under warranty, Apple may be able to repair it for a fee. You also might be able to purchase a replacement battery from a third party, but remember that cracking open the phone's case will likely void any warranty you do have - and it may cause Apple to decline to repair the phone in the future.
NEXT PAGE: Handset won't connect to the web