We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

iPhone software updates causes problems for some users

Handsets suffering from reduce battery life and random shut downs

Some Apple iPhone users have been experiencing problems including shorter battery life and random shut downs after installing the latest software release.

Earlier this week, Apple introduced version 3.1 of the iPhone software in iTunes, where it became available for phone users to download. However, people began complaining on an Apple support forum and Twitter about problems.

"I updated last night without a hitch," one user going by the name MarkGoBlue wrote on the forum. "But now I get random complete shut downs of the phone." After a hard reboot, he can get the phone back to normal.

Four people commented that they had the same issue, with one person saying that the phone has shut down five times since downloading the new software.

Other users say that the battery life of the phone seems much shorter since making the update. One says that he upgraded the phone and charged the battery to 100 percent.

After going to bed and waking up six hours later, the battery life was at 55 percent, he said. During that time the phone didn't receive any calls, and Wi-Fi and Bluetooth were turned off.

Some customers are also saying that after making the update, all their podcasts seem to show up in random order, rather than by date.

Some corporate users have also started having trouble synching their Exchange email since the 3.1 upgrade.

Scattered reports of problems have popped up during the past couple of iPhone software updates, typically related to the volume of people trying to download the update at once.

Apple did not immediately reply to a request for comment about the reported issues.

Mobile phone buying advice

See all mobile phone reviews

See also: Apple's iPod nano gets built-in video camera

IDG UK Sites

What is Google Photos? How to back up and share all of your photos for free

IDG UK Sites

Why I think the Apple Watch sucks and you'd be mad to buy it

IDG UK Sites

Swatch launches a colourful smartwatch

IDG UK Sites

New Apple TV 2015 release date rumours: TV streaming service delayed, hand gesture interface being...