Carphone Warehouse staff have been misleading Apple iPhone buyers in a bid to flog expensive insurance policies, according to BBC One's Watchdog.
The consumer-rights show says Carphone staff were caught in the act of making false claims about what would happen if the iPhone was stolen and wasn’t insured. Customers were told that if the iPhone were lost they would have to fork out not just for a replacement device, but would also be forced to fork out for a brand new 18-month contract, to the tune of a cool £630.
This isn't true, according to the Watchdog programme. Watchdog visited five stores, and was told this lie in three of them. Staff also said the insurance offered by O2 wouldn't cover as much - another untruth.
Carphone Warehouse staff get commission on all the insurance they sell.
The company - which was fined £245,000 last year for breaking the law on selling insurance - said it didn't believe the complaints were "a fair reflection of the experience of thousands of iPhone customers who have received insurance advice in our stores".
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Comments
silverous said: Im not surprised at all by this I had all kinds of issues with Carphones sales process one of which was random information given about the insurance At first I was told it would cover me if I came back in a week and wanted to cancel the contract then when I checked the wording it was a longer period before you could do that eg 6 months They said it will only cost a few pounds a month then when it came to putting it through the til it was more like 5-10 times more than that Very sloppy and not knowledgable at allIm not expecting Carphone Warehouse to be insurance experts but their sales people should at least be able to answer sensible questions - like they can at John Lewis for example
Simon Jary said: I was offered iPhone insurance by Carphone Warehouse at something like 13 a month Of course I rejected this stiff chargeLoss of phone may well be covered by home contents insurance - check what it says about mobile phoneselectronic devicesEven adding to your regular insurance will be a lot cheaper than this rip off