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Carphone Warehouse accused of iPhone scam

BBC lifts lid on 'misleading' insurance ploy

Carphone Warehouse staff have been misleading Apple iPhone buyers in a bid to flog expensive insurance policies, according to BBC One's Watchdog.

The consumer-rights show says Carphone staff were caught in the act of making false claims about what would happen if the iPhone was stolen and wasn’t insured. Customers were told that if the iPhone were lost they would have to fork out not just for a replacement device, but would also be forced to fork out for a brand new 18-month contract, to the tune of a cool £630.

This isn't true, according to the Watchdog programme. Watchdog visited five stores, and was told this lie in three of them. Staff also said the insurance offered by O2 wouldn't cover as much - another untruth.

Carphone Warehouse staff get commission on all the insurance they sell.

The company - which was fined £245,000 last year for breaking the law on selling insurance - said it didn't believe the complaints were "a fair reflection of the experience of thousands of iPhone customers who have received insurance advice in our stores".

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For more mobile phone news, reviews and tutorials, see Mobile Advisor, brought to you in association with BlackBerry


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