We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
78,145 News Articles

John Lewis deploys cloud-based appointments system

Retailers chooses SaaS for speed of deployment

John Lewis is deploying a cloud computing-based appointment booking system across all its department stores.

The new TOA Technologies system is part of a wider project aimed at offering customers greater flexibility, and will provide John Lewis with a unified way of booking and scheduling its mobile workforce.

Adrian Riley, project manager for home furnishings measure and fit at John Lewis, said, "We chose TOA because its cloud-based solution can be deployed within our existing project timeframe."

The TOA system will make it easier for John Lewis to schedule customer appointments with its mobile workforce, regardless of where the customer is located or which shop the appointment is booked through. The system deployed supports real-time changes to schedules.

The system will initially be used across all 28 John Lewis department stores to provide them with a nationwide view of appointments. It will eventually be extended to support online bookings on the company's website, and appointments arranged through John Lewis' smaller format 'at home' shops.

The platform is scheduled to be in place in all stores by November 2011.

NOW READ: John Lewis appoints former BA CIO as IT director


IDG UK Sites

8 cheapest 4G smartphones in the UK 2014: Best budget 4G phones

IDG UK Sites

Apple MacBook Air lab tests and benchmarks: 11-inch & 13-inch, 256GB, 2014 Mac laptops tested

IDG UK Sites

How to prank people using Google Glass

IDG UK Sites

Brian Cox to step into will.i.am's shoes with IBC keynote