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Play.com customer details may have been compromised following security breach

Third-party marketing firm was at fault

Online retailer Play.com has revealed some of its customer details may have been compromised following a security breach.

The online retailer has alerted its customer to the breach, which affected a third-party that handles some of Play.com's marketing,via an email. However, the retailer has yet to reveal specific details of the breach.

"Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved," Play.com said.

The retailer advised its customers to "be vigilant" with email addresses and personal information when using the internet, while any suspicious emails should be forwarded to [email protected]

"We take privacy and security very seriously and ensure all sensitive customer data is protected," the retailer said.

"We have taken every step to ensure this doesn't happen again and accept our apologies for any inconvenience this may have caused some of you".

Mark Harris, vice president of SophosLabs, the research arm of security firm Sophos, said that while it's a good thing that Play.com issued a statement to customers, it does not offer any information about what people should do if they notice any unusual activity on their Play.com account.

"The full extent as to what information has been leaked is not clear, but any security breach involving the loss of customer information is extremely serious – even though Play.com has stated that the breach occurred with a third party, they are ultimately responsible for the security of their customer's data. The online retailer's customers should exercise additional caution when accessing their emails, even if they appear to come from trustworthy sources."

Sophos advises users of Play.com to err on the safe side and change their passwords on the website."

See also:  Firms lose £1.9m per data security breach


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