Virgin Media has boosted the speed of its XL package to 'up to' 30Mbps.
The new package, which is available from today, will replace the ISP's existing 20Mbps service, and comes with unlimited downloads and an upload speed of 'up to' 3Mbps.
The service costs £18.50 per month when bundled with a phone line from Virgin, which is priced at £12.99 a month. That's £1.50 less than the previous XL package.
Existing XL customers however, will not see their download speeds upgraded to 30Mbps for free. Instead, they'll need to fork out a £30 upgrade fee, which Virgin says covers the cost of activiating the faster service and swapping the existing modem and router from a 'SuperHub'. The 'SuperHub' is a combined DOCSIS 3.0 modem and router is capable of Gigabit wired connectivity as well as dual-band 'N' WiFi.
Jon James, executive director of broadband at Virgin Media said: "With so many devices connecting to the internet at home these days, our new 30Mbps service will give Virgin Media families that extra boost needed to make everything run smoothly, with speeds that don't slow down depending on where you live".
See also: Virgin Media rolls out 100Mbps to five more locations
Comments
tonyd123 said: just waited 23days for vm to repair a broken cable got a 10 refund just a scam my son has got a upgrade for an extra 5 he can get 50 mb from vm very generous to all loyal customers
James A Murdoch said: Virgin always tries this on with their existing customers As one who has been with NTL now Virgin Net I always haggle with their offers I have also always succeeded in paying a much reduced price so if you are an existing customer HAGGLE
C Campbell said: I have been a customer of virginmedia and telewest for a very long time and have found that the longer your with them the more you have to pay They like to look after there long term customers lol
William said: Why have exsisting XL customers having to pay 30 extra surely we have been already paying over the top for vthe suppise up to 20 mps already
Martin said: Sometime we were promised and upgrade from 10 to 20 I am still waiting perhaps this will hapen now XL have moved up
Kenneth Brown said: I am presently on the XL packagemy speed most of the time is almost as slow as dial uprecent ping test showed 60 packet lossvirgins reply to this change your browser upgrading to 30Mbps will make no difference to speed with such a poor line and virgins reluctance to repair the faulty line
Richard L said: Nice to see that VM are again looking after their existing customersNOT