We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
80,259 News Articles

62% of web users don't know broadband download limits

44% use several bandwidth-heavy apps at same time

Nearly two thirds (62 percent) of web users have no idea what their broadband download limits are, says Eclipse.

Research by the ISP revealed that despite 82 percent claiming to know what bandwidth is, more than two in five (44 percent) use a number of bandwidth-heavy applications, such as YouTube and video chat, at the same time.

Furthermore, 72 percent said their ISP didn't provide any help or information when it comes to making the most of their bandwidth.

Eclipse said that more than nine out of ten (92 percent) web users experienced period when their net connection was slower than usual, but a third said they don't believe continuously watching video streaming sites slows an internet connection.

These findings provide evidence that many consumers are no longer clear about the packages they're buying," said Clodagh Murphy director of Eclipse.

Murphy said ISPs should focus on a more open, honest and trustworthy way to sell internet services as there's "a massive education process that needs to be undertaken for the everyday customer".

"This can only be achieved by proactively offering advice to users about the speeds they're actually getting, how much data they have consumed, what's consuming it, and how much they have remaining, in order to uphold a level of trust between them and the customer."

See also: 54% of Brits will watch World Cup during office hours


IDG UK Sites

Very best Black Friday 2014 tech deals UK: Latest bargains on phones, tablets, laptops and more...

IDG UK Sites

Black Friday feeding frenzy infects the UK

IDG UK Sites

VAT MOSS: Will I be affected by the EU VAT changes? Here are the facts for designers and artists

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & Black Friday tech offers