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77% of Brits unhappy with broadband speeds

More than a third unsatisfied with connection reliability

More than three quarters (77 percent) of Brits are unhappy with their internet connection speed, says comparison website Broadbandchoices.co.uk.

Research by the website revealed this has increased since last year when 70 percent said they were unsatisfied by their broadband speed

Broadbandchoices.co.uk also said 35 percent of web users are unsatisfied with the reliability of their net connection, while 22 percent said the value for money of their internet package was unacceptable.

When asked if they felt their broadband provider had lived up to its claims, 39 percent of Brits said no.

Broadbandchoices said that while this is an improvement on last year's results (47 percent said they were disappointed with their broadband provider in 2009) it still indicates that despite progress being made, there is still much to be done when it comes to improving customers' experience of their broadband service.

"The main reason for dissatisfaction amongst broadband customers is still overwhelmingly due to broadband speeds not living up to the hype, demonstrating that there continues to be a huge disparity between speeds advertised and the speeds delivered," said Michael Phillips, product director at Broadbandchoices.co.uk .

"These results are even more troubling given Ofcom's – and the ISPs – supposed attempts to make this more transparent to consumers. Dissatisfaction with connection speed has actually risen since last year's survey."

See also: Broadband speeds 50% slower than promised


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