UK ISP TalkTalk is offering Brits a year's free internet access.
The offer, which runs from June 1, will see customers given its Essentials package for free for 12 months, providing they sign an 18-month contract with the ISP and pay TalkTalk's line rental, which costs £11.49
The Essential internet package, which is normally priced at £6.99, offers internet access at a speed of up to 24Mbps, as well as a 40Gb download limit, free evening and weekend calls to national number and a free wireless router.
"A year's free broadband and calls from TalkTalk is a bold move to attract new customers and consolidate its position in an increasingly cut throat market," said Michael Phillips, from Broadbandchoices.co.uk.
"This move could however bring to mind TalkTalk's launch offer in 2006 of 'free broadband' which caused a gold rush of consumers desperate to sign up but ultimately resulted in a customer backlash as the company just wasn't geared up to cope with demand."
Comments
shop boy said: dont join it my talk has slowed down for 1 year on 3mb borring
Cyteck said: PS Thats 100 no bullshit either
Cyteck said: Theres NO SUCH THING as a free lunch or Free broadband either With broadband services you definitely get what you are prepared to pay for I moved from PlusNet before they were taken over by BT to Zen Internet Zen Internet the best kept secret of all UK ISPs awarded best UK ISP for x5 years in a row enough said really 100 perfect service with fantastic UK technical amp customer support
brian said: One of Dunstones companies Avoid like the plague
s savage said: Joined them in 2010 and got cut off in March Never happened to me before and THEY were in the wrong The excuses were incredible and made no sense at all I think they make their money from the premium lines you have to ring to sort out their problems Will leave them asap
j witcombe said: I am on talktalk pro never use customer service just go to talktalk pro forum loads of people to help In my area the estimated speed is 4Mb but i get about 6Mb
raymond slater said: we curently pay virgin 20 a month for broadband so I will be seriously considering changing
Contax said: Talk Talk pestered me to death amp even tried taking over my BT line a Virgin broadband I received a letter from Virgin to say sorry I had cancelled my broadband then a TT wireless router arrived what a job trying to stop TT it cost a fortune in calls but BT amp Virgin got my connection back without any disruption Virgin even reduced my broadband by 5 a month for a year to compensate me for TT hassle virgin is poor out here in the sticks amp thought of moving to BT or Plusnet but some of the stories put me off in case I jump from frying pan into fire and end up worse off it seems Plusnet has got poorer since being taken over by BT from what I read
K Boyd said: Been with TalkTalk since they offered the free broadband package - a few teething problems - their customer service is a shambles but since I have family working for claranet any ISP problem is diagnosed at my end and all that remains is persuading the CS drone that you know what youre talking about Can take a while - its usually best to bypass the slave and get a master
Rachel Stanhope said: Dont do it My ISP Pipex has recently been taken over by Talk Talk My internet went down on the 29th April for 3 weeks The worst customer service in the world - no UK call centres and promises of being called back never honoured until the 3rd week I am trying to migrate to PlusNet but as yet Pipex have yet to respond to the request which was sent 3 weeks ago - not that Im surprised
R Nicol said: Not a good deal if they cut you off randomly and routinely - which they do - and leave you with no way of contacting them except through your mobile to a 10pmin call line - and then dont answer for ages - cause they dont have enough staff - who are also not competent to discuss your issues - so rubbish customer service Not even worth being free
R Nicol said: Not a good deal if they cut you off randomly and routinely - which they do - and leave you with no way of contacting them except through your mobile to a 10pmin call line - and then dont answer for ages - cause they dont have enough staff - who are also not competent to discuss your issues - so rubbish customer service Not even worth being free
Phil Branigan said: Have been with Talk Talk for many years and broadband is included as part of the deal I have been on since joining Happy to stay wit them as help desk service has improved beyong all recognition and is to date very reliable
P Jay said: We had to pay for our broadband with TTk because our local exchange isnt unbundled but I understand its free from exchanges where TTk have their own equipment We got good service until we moved then all kinds of probs to the point we ditched them Customer service just dug us in deeper and deeper until it took head office to sort it out
Peter said: Sorry but I first joined as a telephone customerI later signed up for the BroadBandThis did not change my monthly payments so it IS free
MalcolmF said: Ive been with them from the start as well On the two occasions I have had cause to call about a problem I was dealt with promptly and properly and the problem solved Perhaps it was because they were real technical problems and not something that was between my ears The BB was never really free it was always really included in the package but that is a difficult concept for the average UK brain to take on board along with the idea of actually reading the instructions
Peter said: Been with them from the start no probsBut isnt the BroadBand free anywayMine is
Pete Collins said: Great offer but no good for working from home as you cant VPN in to work I found out AFTER Id signes the contractm Dohhh
Skidz said: I cant even get the essentials package in cornwall
B Kitchen said: My experience with TalkTalk was that their free broadband was worth exactly what I paid for it Their customer service defied belief Carphone Warehouse had a rule that went something like if we dont look after our customers somebody else will Somebody else has and Im now very happy with O2 Broadband